Terms & Conditions – The Keepsake Chamber

Last updated: 10.12.2025

1. About us

These Terms & Conditions set out the terms on which you may purchase products from:

The Keepsake Chamber
Owner: Mateusz Ziewiec, sole trader
Business address: 20 Caledonian Crescent, Law, Carluke, ML8 5FL, Scotland, United Kingdom
Email: hello@keepsakechamber.com
Phone: +44 7364 136249

References to “we”, “us” or “our” mean Mateusz Ziewiec trading as The Keepsake Chamber. References to “you” or “your” mean the person purchasing products.

These Terms apply to orders placed:

  • via keepsakechamber.com, and
  • where relevant, via our official listings on TikTok Shop, Meta (Facebook/Instagram) Shops and Etsy, to the extent those platforms do not override them with their own mandatory terms.

2. Consumer and business customers

Our website is primarily intended for consumers in the United Kingdom.

If you are a consumer, you have specific legal rights under UK consumer law. Nothing in these Terms affects those statutory rights.

Wholesale, white-label and B2B orders are normally handled by quotation and separate contract. These Terms do not apply to bespoke written agreements we sign with business customers.

By placing an order, you confirm that you are:

  • at least 18 years old, and
  • legally capable of entering into a binding contract.

3. Products and personalisation

We offer:

  • personalised products (e.g. items engraved or printed with your photos, names, dates or messages),
  • semi-personalised products (pre-designed templates where you customise selected details),
  • non-personalised products (ready-made designs without personal details).

We aim to display product images and descriptions as accurately as possible. However:

  • colours, textures and grain (especially for natural materials such as wood or slate) may vary,
  • screen displays differ between devices,
  • minor variations or imperfections typical of hand-finished items are not considered faults.

Where you provide personalisation content (see section 6), we rely on you to ensure it is accurate and suitable.

4. Ordering process

Placing an order
You place an order by completing the online checkout or by following the relevant process on TikTok Shop, Meta Shop or Etsy.
Please check your order details carefully before submitting, including spelling, dates and any uploaded images.

Order acknowledgement
After you place an order, you will receive an order confirmation email or platform notification. This confirms we have received your order.

Acceptance of your order
Your order is accepted, and a contract is formed, when we send a confirmation that your order has been accepted or dispatched.

We may refuse or cancel an order before acceptance, for example if:

  • the product is unavailable;
  • we cannot verify your payment;
  • there is an obvious pricing or description error;
  • we reasonably believe the order is fraudulent or abusive; or
  • your personalisation content breaches these Terms.

Proofs and previews (where applicable)
For certain products, we may offer or require a digital proof/preview for your approval before production.

Where we send a proof, you are responsible for checking all details (spelling, dates, layout).
Once you approve a proof, we will produce the item based on that approval and are not responsible for errors you failed to correct.

5. Prices and payment

All prices are shown in Pounds Sterling (GBP).

We are not currently VAT-registered, so VAT is not charged separately. If this changes, our pricing and invoices will be updated accordingly.

Prices do not include delivery charges, which are shown separately at checkout.

We accept payment by the methods available at checkout, which may include:

  • debit and credit cards (via WooPayments/Stripe or equivalent),
  • PayPal,
  • Apple Pay and Google Pay,
  • Klarna (where offered, subject to Klarna’s own terms and checks).

We try to ensure that all prices are correct. If we discover an obvious error in the price of a product you ordered, we may cancel the order or contact you to confirm whether you wish to proceed at the correct price.

Payment is normally taken at the time you place your order.

6. Your images, text and other content

Many of our products allow or require you to provide photos, artwork, logos, names, dates or messages (“Customer Content”).

By submitting Customer Content, you confirm that:

  • you have the right to use the Customer Content for this purpose (e.g. you took the photo or obtained proper permission);
  • the Customer Content does not infringe anyone else’s rights, including copyright, trade marks, privacy or data protection;
  • the Customer Content is not unlawful, hateful, threatening, harassing, obscene or otherwise inappropriate.

You grant us a non-exclusive, royalty-free licence to use, reproduce and adapt the Customer Content as necessary to:

  • design, produce and supply the ordered products,
  • store it for a limited period as described in our Privacy Policy,
  • keep internal production records and quality records.

We reserve the right to refuse or cancel an order and issue a refund if, in our reasonable opinion, the Customer Content:

  • may infringe third-party rights, or
  • is offensive, discriminatory or otherwise inappropriate for us to produce.

Except where we have separately agreed otherwise in writing:

  • you retain ownership of your original Customer Content;
  • we own the design and layout of any templates or artwork we create.

You are responsible for keeping backups of your own images and files. We are not obliged to retain Customer Content longer than stated in our Privacy Policy.

7. Delivery

Delivery terms, options and charges are explained in our Shipping & Delivery Policy, which forms part of these Terms.

In summary:

  • we currently deliver to addresses within the United Kingdom only;
  • orders are usually shipped via Royal Mail or a similar carrier;
  • estimated processing and delivery times are shown on our website or listing and may vary seasonally.

We will take reasonable steps to deliver your order within the timeframes indicated. However, we are not responsible for delays caused by events outside our reasonable control (see section 11).

Risk in the products passes to you on delivery to the address you provided. Until then, we remain responsible.

8. Personalised goods and cancellation

Many of our products are made to your specification or clearly personalised. Under UK consumer law, such goods are generally exempt from the usual 14-day “cooling-off” right to cancel for online purchases.

Accordingly:

  • you cannot cancel an order for personalised or made-to-order items simply because you change your mind, once we have started work on it;
  • if you contact us quickly before we have begun design or production, we may be able to cancel as a goodwill gesture, but we are not obliged to do so.

This does not affect your rights where a personalised item is faulty, damaged or not as described (see section 10).

9. Non-personalised goods and your right to cancel

For non-personalised goods bought online, you normally have a legal right to cancel your order within 14 days of receiving the goods, without giving any reason.

We offer the following:

Statutory cooling-off period (minimum 14 days)

  • You must notify us of your decision to cancel within 14 days of the day after you receive the goods.
  • You then have a further 14 days to return the goods to us.
  • We will refund the product price and the basic outbound delivery cost, within 14 days of receiving the returned goods (or evidence that you sent them back).

Our enhanced returns window (up to 30 days)

As a goodwill gesture, we may accept returns of eligible non-personalised goods for up to 30 days from delivery, provided they are unused and in resellable condition with original packaging.

For cancellations after the statutory 14-day period, refunds may be limited to the product price and we may not refund original delivery costs.

Unless an item is faulty or not as described:

  • you are responsible for the cost of returning non-personalised goods you no longer want;
  • we recommend using a tracked service as you remain responsible for the goods until we receive them.

This section does not apply to personalised goods, which are covered by section 8.

10. Faulty, damaged or incorrect items

If a product is faulty, damaged in transit, or not what you ordered, please contact us as soon as reasonably possible at hello@keepsakechamber.com.

We may ask you to provide photos of the product and packaging to help us assess the issue and to make claims with the carrier.

Where appropriate, we will offer a repair, replacement or refund, in line with your legal rights under the Consumer Rights Act 2015 and other applicable law.

We will normally aim to:

  • replace or remake a personalised item that is faulty or where we made an error, or
  • provide a refund if a replacement is not possible or would be unreasonable.

Your statutory rights are not affected by any additional policies we offer.

11. Events outside our control

We are not liable for delays or failure to perform any obligation under these Terms where this is caused by events outside our reasonable control, including (for example) strikes, extreme weather, transport disruptions, utility failures, cyber incidents affecting third-party providers or unusual postal delays.

Where this happens, we will:

  • contact you as soon as reasonably possible, and
  • take reasonable steps to minimise the effect of the delay.

If there is a risk of substantial delay, you may contact us to cancel an order and receive a refund for any products you have paid for but not received.

12. Our liability to you

Nothing in these Terms limits or excludes our liability for:

  • death or personal injury caused by our negligence,
  • fraud or fraudulent misrepresentation,
  • any other liability which cannot be excluded or limited under UK law.

Subject to the above, and to the maximum extent permitted by law:

  • we are not liable for any loss that is not reasonably foreseeable when you place your order;
  • we are not liable for business losses (including loss of profit, revenue, contracts or goodwill) where you use products for commercial purposes;
  • our total liability for any claim arising out of or in connection with your order will not exceed the total price paid for that order.

13. Intellectual property and website content

All designs, product photos, text and other content on our website are owned by us or our licensors, except for Customer Content you provide. You may not copy, reproduce or use this content for any purpose without our prior written permission, other than for personal, non-commercial use.

14. Reviews and user-generated content

If you submit reviews, comments or photos of your purchases (for example on our website or social media), you grant us a non-exclusive, royalty-free licence to use that content for marketing and promotional purposes, unless you explicitly tell us otherwise.

We may moderate or remove reviews that are abusive, offensive or irrelevant.

15. Governing law and jurisdiction

These Terms are governed by the laws of Scotland.

If you are a consumer resident elsewhere in the UK, you may bring legal proceedings in your local courts. Otherwise, you and we agree that the courts of Scotland will have non-exclusive jurisdiction.